武汉南华光电职业技术学校旅游服务与管理及就业方向-武汉南华光电职业技术学校

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武汉南华光电职业技术学校旅游服务与管理及就业方向

发布时间:2024-04-10 16:28 浏览次数：72次

培养目标：培养从事旅游服务与日常管理工作的中级技能人才。
职业能力：具有积极的人生态度、健康的心理素质、良好的职业道德和较扎实的文化基础知识；具有获取新知识、新技能的意识和能力，能适应不断变化的职业社会；了解旅游行业工作流程，严格执行旅游行业工作规定，遵守各项服务规程，具有强烈的对客服务意识、安全意识，重视环境保护，并能解决一般性专业问题。同时具有下列专业能力：
１、能用规范的仪表、仪容和仪态进行旅游接待服务。
２、能根据宾客的心理和需求，为宾客提供针对性的服务。
３、能处理旅游服务过程中出现的常见问题。
４、能为宾客提供就餐、住宿等相关服务。
５、能使用标准普通话提供旅游服务，普通话达到二级乙等水平。
６、能吸收和应用新技术，适应旅游行业的职业变化。
专业主要教学内容：旅游概论、服务礼仪、旅游心理学、导游文化基础知识、模拟导游、导游业务、旅游政策与法规、餐厅服务与管理等。

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